Refund policy

We want you to love what you ordered. If something isn't right, here's how returns and refunds work.

Return Window

You have 7 days from the date your order is delivered to request a return. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Email hello@elevateverymoment.com with your order number and reason for return. We'll confirm your eligibility and provide next steps, including the return address.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.